Refund / Return Policy
Refund / Return Policy
At spalinz, we aim to provide a transparent and straightforward process for returns, refunds, and order-related concerns.
Please review the following information before making a purchase.
1. Returns
Return eligibility depends on the reason for the return, the type and condition of the product, and applicable consumer protection laws.
If you wish to return an item, please contact support@spalinz.com with your order number and the reason for your request.
For voluntary change-of-mind returns, any additional return period, eligibility conditions, and shipping charges must be disclosed before purchase. Please contact us before ordering if those terms are not displayed.
This policy does not restrict any statutory right to return eligible goods.
2. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, incorrect, or materially different from its description, please contact us as soon as reasonably possible.
Include your order number, a description of the issue, and relevant photographs if available.
We will review the request and provide an appropriate remedy, which may include a repair, replacement, or refund, in accordance with applicable law.
3. How to Request a Return
To request a return:
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Email support@spalinz.com.
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Provide your order number and details of the item.
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Explain the reason for the return.
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Follow the return instructions provided by our support team.
Please contact us before sending an item back so that we can provide the appropriate return instructions.
4. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return and applicable law.
Where a product is defective, incorrect, or otherwise nonconforming, return shipping costs will be handled in accordance with the customer's statutory rights.
For voluntary returns, any applicable return shipping charges must be communicated before purchase.
5. Refunds
Once a return or refund request has been reviewed and approved, refunds will be issued using the original payment method unless another lawful method is agreed upon.
Refund processing times depend on the circumstances, the payment provider, and any applicable legal deadlines.
Your bank or payment provider may require additional time to make the funds available.
6. Order Cancellations
If you wish to cancel an order, please contact support@spalinz.com promptly.
We will review whether the order can be canceled before dispatch.
If the order has already shipped, the applicable return procedures and statutory cancellation rights will apply.
7. Undelivered Orders
If an order is not delivered, please contact us with your order number.
We will investigate the issue and provide a resolution consistent with applicable consumer protection requirements.
8. Statutory Consumer Rights
Nothing in this policy excludes or limits consumer rights that cannot legally be waived.
Where applicable, customers in the European Economic Area or United Kingdom may have a statutory 14-day withdrawal right for eligible distance purchases, subject to legal exceptions.
Additional rights may apply to defective, damaged, or misdescribed products.
9. Contact Information
For questions about returns, refunds, or cancellations:
Store: spalinz
Website: https://spalinz.com/
Email: support@spalinz.com